Why Nice People Shouldn’t Work in Customer Service

customer

Note: This is an article I originally wrote for Brazen Life, a lifestyle and career blog for ambitious young professionals, where it first appeared. Employers love to put nice people in customer service positions. Especially if they’re authentically nice people—I’m talking about the kind it’s impossible to get mad at because they’re just naturally so dang polite and […]

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This Woman Just Changed Your Whole Career Plan

penelope trunk

No one has influenced the way I think about career like Penelope Trunk. Not even close. Her ideas are so big and so smart, and she manages to kill my dreams and inspire me in a span of two minutes, while covering the same topic. Penelope’s changed everything I thought I knew about professional life. As I […]

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